medi-booking.com help centre
Frequently asked question and answers
Please follow the instructions here:
You will normally pay the provider at the time of the appointment.
If this doesn’t happen or in the case of a late cancellation or “no show”, they will use the card details taken at the time of your booking.
Please always check the provider’s requirements. You will usually be asked for your date of birth, your address and, sometimes, a medical referral – our medical team can provide this if required.
Please always check the provider’s requirements. You will usually be able to change an appointment up to a short while beforehand without cost. After that, a charge may be made.
At medi-booking.com, we work in real time: you receive instant confirmation of your appointment, rather than making an enquiry and having to wait ages for a reply.
As you would expect, we take your privacy and security very seriously: all information transmitted through our platform is encrypted and protected with SSL technology.
This means that personal data is protected by all appropriate measures, whilst online consultations with our health practitioners are completely private and confidential, just as they would be in the surgery.